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1

Phone number

I'm wondering if anyone can help me.  I joined about two months ago and have hosted 3 guests and another arriving in two days and I haven't received any money. I sent an email asking for a phone number and was given one in US.  I replied saying I couldn't afford to be calling the US, and they gave me another number, which was unobtainable.  I replied again, and I was told to use the numbers I'd been given, I replied again and said I couldn't phone US and asked them to try the number that was unobtainable.  They replied and said sorry and gave me another number, this asked me for a confirmation number, and I didn't have one.  I replied saying I wasn't a guest, I was a host.  They replied saying I had to pass security. I replied saying I had no idea how to pass security but got no reply. I found a credit control number on an email they sent me, but the line said it wasn't operational.  I sent another email literally begging for another number as I am trying to remortgage and have no income from Bookings.com - luckily I get most of my bookings through Airbnb, but the total income I receive per annum looks lower because I've received nothing from Bookings.com.  Again I got no reply to this email.  I sent another saying that I couldn't host my guests on 14/5 if I couldn't get paid for the guests I've already hosted.  Again no answer.  I've tried entering bank details but when I chose phone, it says sorry this page isn't working, when I choose SMS I got told to input a pin, but I'm not aware of ever being given one.  I'm at my wits end.  I can scarcely believe that a company the size of Bookings.com don't have a UK phone line for hosts who are struggling to use their site.  I've been a superhost for three years on Airbnb so have experience of hosting.  I have endless questions that I can't find answers too.  Does anyone know a number?  Thanks


11
BrookAve

 

3 options below

 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox