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Photo other than my properties

Hi,

just checked my property on booking and there's a photo on there which is not of my property.  It's a traveller photo of the town - a horrible picture of a torn down house which makes the property look not worthy of staying.

Is there a way to remove it? It's not among my photos when I want to edit photos of the property.

3 Replies

7
Thuild - Your …

Dear Jasarov,

If you check other properties in your location, you will see that all of them have that photo.

This is a sorry example of BDC trying to implement local photos of the area (city). I see it as a big fail and you should report this to them so they stop messing around with things.

That's all I can say about it.

Best regards,

Zsolt - www.thuild.com

1 year ago
8
Leandri Klopper

Hi there,

I've got the same issue on one of my property's pages. It recently got a photo posted on it featuring a large wine glass filled to the brim with deep red wine... if you squint a little you will be able to see Swartvlei lake in the background (Which is close to our property) obviously justifying this photo being on our page. So yes, I agree.. the local photo posts is a massive fail.

Luckily the people who enjoy visiting this Family Orientated resort is able to ignore the photo as most of them are return guests. Can't say the same about international guests though, as we haven't had a single booking from one.

Will see how it goes.

Keep well!

1 year ago
1
Sbhlets

I have the same issue of a property that isn't mine on our pages which has led to a complaint from a guest as being misleading. I've been in contact with booking .com but the only answer so far is to look in Partner Help. Did anyone else get this problem resolved. ?

7 months ago