1 Philip Rough Poor Review Hi, Have just had a poor review, because they stayed over and went though our things when we slept 11 BrookAve wow that is terrible sorry to hear. As partners, unfortunately, all you can really do is : Under reservation click report issue, and optionally blacklist them Reply tohe rating comments , but be clever how you word it. State what they did but in a polite way and then simple leave it and move on. Kind Regards Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out . How To Guide : https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad… How To Contact Booking.com: If urgent, call the dedicated phone number* found in your extranet ‘Inbox’ tab. Under Booking.com Messages, Click on Contact us to reveal the phone number. For more general info you can contact one of our main lines for help. Got a specific financial question? Call the dedicated phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.