We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Problem

Hi, I joined booking in february, I received some reservations by this service, but since corona i didn't receive anything, i thought it was cause of the corona but i received a message text on my mobil phone today from a client who booked by booking.com and she tell me my appartment is not visible on the site so she asks if it is still available to book it. I never stop reservations, someone can help me please ? 

5 Replies
34 Views

9
Sharonpowney

You have posted this on the partner forum so we are unable to see your setup to assist with this.  To contact booking.com help team use the Inbox icon on Extranet. 

6 months ago
Anonymous

Hello Anatole Chevet! Thanks for your question, and welcome to the Partner Community. Have you received and activated your verification code? 

6 months ago
1
Anatole Chevet

Hi, yes of course, I did that since the beginning (february) then I received lot of guests via Booking but since Corona nothing, and an old client from Booking told me she didn't find me on Booking, I will call booking tomorrow

6 months ago
1
Anatole Chevet

Oh ***, I went on my extranet and he asks me to confirm my location with a code in a letter that I should have received but I swear I didn't received anything at my location (64 avenue Jean lebas, 59 100, Roubaix), and clients who came could confirm that. How can I be fastly back on the website please ?

6 months ago