We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Problem with account

Hello dear Booking team,  I have a problem with my account.  When I log in and want to use an account, it "tells" me that my account is Closed / Not bookable. Why did this happen and can you help me with opening an account?  

4 Replies



Hi Mladen Donkovic


Reminder you are not addressing BdC Support Team.


When you logon to extranet, and see that one of three things has happened, typically...

  1. Account suspended by BdC - contact support.
  2. Location Verification by post , with code has not been done. contact support.
  3. Calendar List view : status of room type = closed and or inventory =0. and or restrictions set by you are showing no availability.


Kind Regards

Contact BdC- Location of Partner Only Phone number and Message methods


How & Why Add your Listing to your Partner Community Profile


4 months ago

Hello Mladen Donkovic! Welcome to the Partner Community, and thanks for asking your question. Have you already received your location verification code?

4 months ago
Mladen Donkovic

Hello Sergei,  I haven't received a letter to my home address yet. Traffic is limited in our country due to Covid 19 and I am afraid that my code will not come soon. What should I do? Thanks,  Mladen

4 months ago