We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Problem in Listing of Property


I have updated my details for listing. Even inventory is open for booking but still when we search, it shows property is sold out

Request to kindly help and advice on the same


2 Replies

Community Admin

Hi SHRUTI KUNWAR! Thank you for posting. There are some reasons why your property might not be visible in our platform despite you have availabilty:

-You set a not refundable cancellation policy or a pre-payment option and you are a New Partner;

-You have some restrictions, like: Minimum night stay or minimum advance reservation set, so while searching for certain dates you can't see the property

-You are looking for your property after check in hours. 

- You went Open/Bookable less than 24hrs ago.

Please check if all these steps might help you to find the resolution! Good luck!

10 months ago




Are you a new partner and the property is only just been registered?

If yes then there can be a go live waiting period and then on the dashboard when you logon a splash page saying this.


Once that changes on what is the home page, there is a button to click to Go Live.


Have you already done this?


Kind Regards


PS: Please take the time to add your property link to your profile so we can review it when responding to questions. Assuming it is live of course.

See How To : https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…


10 months ago