Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Problem with Registration of apartment in Cuba

I am trying to register an apartment with since October and it's not possible. Lately I am being informed at one point of the registration process that there is a problem with some business partner and that I should re-try mid-January. It's end of January and I still receive this notification. I am wondering if there is another problem. Can anyone help or tell of if he has the same troubles?

Aaltje B.

Hi Ailet,


I would try to contact Booking dot Com by phone. 

Find the number via the extranet under contact. 

Hope this helps. 


Aaltje B. 






See below for shortcuts to the contact info.




Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :…


How To Contact


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.



Community Admin

Hi Ailet Renté Zamora thank you for posting! At the moment, all the new registering partners won't be able to compete the registration as we are facing a temporary payment issue in Cuba. Since we are trying to find a new payment provider, at the moment most of the properties registered or/and already existing are suspended until further notice. We are sorry it is taking longer than expected but we hope that it will be fixed as soon a possible!