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Problems adding new rooms


we're booking-com partners since several years. We have recently acquired a hostel, and yesterday we registered that property + rooms. We signed the agreement etc, but when all was done and we were asked to sign in, we got a message that our account is blocked "for security reasons". No other explanation, no email. The phone numbers to Booking don't work (I've tried 3), and there is no email or any other way to contact them. I logged in with the user name for our other property now, just so that I could get access to this forum. With the hostel account, I am blocked from logging in anywhere. We can't figure out what is wrong. Please advice! 

Br, Frida

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BrookAve 6 months ago


see methods below



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox