Use our data-driven guide to capture late-season demand.

d
1

Problems with Booking.com

I have to question integrity of the people at booking.com. They put my property live without my permission, confirm guest without my knowledge or consent. It is very stressful to get them to correct their mistake and have the audacity to want to hold me responsible for their mistake. Booking.com you need more professionalism.


Profile picture for user supic.blagoje.gmail.com b
5
Blagoje Acho 4 years ago

On booking.com guest dont need your consent to book your place on open dates on your calendar. But to put your property live without your permission ?!?

Profile picture for user jkangarloo.gmail.com j
2
Jkangarloo 4 years ago

As Blagoje said, bdc doesn't need your permission to book guests, and once booked you are obligated to accomodate them or find them alternate accommodation (or you can try requesting cancellation). Putting the property live without your permission seems fishy, though. I'd get in touch with your bdc rep.

h
1
Hoteljagannath 4 years ago

Sir,

Previously our property was handle by third party i;e, through some agent,now we require to directly start the contract,what is the procedure,because while making entry its showing already listed,waiting for confirmation,some odd messages,please do the needful.

a
1
Ajp 4 years ago

I have had NOTHING BUT TROUBLE with my listing since June 2017, talked at length with Amsterdam, London & Athens, the latter is a joke, PROMISES, LIES AND NO SERVICE

AVOID THEM AT ALL COSTS

a
1
Ajp 4 years ago

JOINED BOOKING.com MAY 2017 Nothing but trouble with Greek Listing. NOW June 7th 2018

Promises from Amsterdam to Help and London NOBODY especially the Greek Office in Athens does anything to help

No Problems whatsoever with Trip adviser and AirB&B So we will have to close it down

c
1
Coull1 4 years ago

Why has booking.com not sent emails to my 3 guests this week to allow them to review my property? How long does it take

a
1
Ajp 4 years ago

THIS WEEK , I HAD MESSAGES Your client has cancelled But they did not They paid deposits etc ALL WAS OK,

The clients had messages WE HAD CANCELLED !!!!! WE DID NOT

What the hell goes on with this Company they did NOTHING BUT DAMAGE TO MY BUSINESS.

I AM THROUGH WITH THIs COWBOY OUT FIT, LONDON ADVICE WAS OK AMSTERDAM WAS OK ATHENS THE THE PITS NEVER AGAIN DON'T TRUST BOOKING .COM WITH YOUR LISTING

j
1
Jo Horstead 3 years ago

Utter rubbish website. I have tried 3x to list a property & I'm going round in circles! I'm now locked out due to confusion over which verification code was the correct one & booking.crap want to POST a new code to me!!?? Yay I'm in Jamaica... We don't have a postman so how the hell you gonna do that!! Sort it out ***!! AIRBNB ALL THE WAY!!!

c
1
Cawestenberg 3 years ago

I have the same problems. My listing went online without my aproval. And the price was the basic price and not the high season price, so reservations came emediatly. I canceled everything asap. Now they charge me for having to replace the client!!! They dont get my money! Not a penny! It is crooking not booking..

a
1
Ajp 3 years ago

All this season Just Used TRIP ADVISOR & AIRBNB NOT 1 PROBLEM So you Know what to do

a
1
Aggelos Stath 3 years ago

ha ha... 3YEARS trying to fix my hotel's misspelled name.... lies lies lies...several times

bored... they just lie to me(bla bla sorry etc,,) and they pretend to fix.. but every time make a new error.. last time they had left a quote(") in a word of the name for 6 months... when again asked for correction last week... they removed the translation in Greek and left only the English

my property my name ... they are obligated to respect that! none can name me!

they do it on purpose ... no more lies.. they sacks

they think that are alone in the throne...

s
1
Sujith 2 years ago

Terrible website , they have too many flaws in the system and they do not want to rectify the problems. They do not care about the partners , they only want money even thought they did not earn it. 

s
1
Samantha Devine 9 hours ago

My issue is that Booking.com actively encourage cancellations from customers but we as hosts are heavily penalised. I have a 50% cancellation rate????? WTF???

I had a customer book on none refundable, then didn't even give their credit card number to hold the room.... I was ghosted and still charged commission despite listing it as a no show and no money either. It has cost me!! 

My second problem (having only had two guests so far) is that a customer booked the room at full price until two days before then cancelled to book the same room as the none refundable (probably once they knew they were def coming). I have only one room, so they effectively held it for themselves knowing they would pay the cheaper rate if they definately wanted it down the line.

Booking.com allow for this and everywhere all you see is "cancel at no penalty', change your mind? don't worry! It is us the hosts that fund this circus and us the hosts who pay the price.