We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Property appears as not listed through view property listing even though the property is already listed

Hi there,

I listed my property a couple of days ago, but when I go to view your property listing and come to your page on the web I see the following message: Villa Dalima Bonaire isn’t bookable on our site anymore, but we found some great alternatives for you in Kralendijk! Is there a reason why? Is the property not listed? Please advise.

1 Replies
10 Views

10
BrookAve

 

Hi Villa Dalima

please share the full URL to your listing and add it to your profile also.

 

I did a quick search and found this as the url : 

https://www.booking.com/hotel/bq/villa-dalima-bonaire.html

 

Assuming this is you, Hi Lieke and David.

 

So the usual suspect is how the calendar and promotions are setup.

 

  • Open the calendar in List view,
  • Now expand all the rate plans and promotions to the left to see their rows.
  • Check things like minimum length of stay.

 

So example some one searches for 2 nights but the rate plan has min. of 3 nights set.

Maybe only some rates are tied to only some rooms and not all.

 

 

I just picked random lengths and dates on your listing to test it, and all come back unavailable.

 

Did you perhaps mark all room types on calendar as closed?

 

 


Kind Regards,

 

 

+1
5 months ago