Property Suspension - 16 days
Hope you guys can shed some light on how to get our problem solved.
We received this email, but its been 17 days now without any information on why or whats happened, we have called CS almost every other day but they were not able to help. Is there anyone senior we can reach out to?
Thank you for registering your property with Booking.com.
We value our continued partnership and kindly inform you that your property has been selected to undergo our quality review process.
This process can take up to 10 days. You will be notified of the next steps once it is completed.
Please note that during this process your property will not be open to receive new bookings.
Additionally, should you use Payments by Booking.com, any pending payouts will be withheld until this process is complete.
Thank you for your understanding.
New Partnership Quality Review Team