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Query about Booking Com double bookings

We keep getting double bookings on a property Booking Com have already booked.

5 Replies
137 Views

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Leandri Klopper

Hi there,

Can you elaborate?

Like, do you advertise one room and the same room gets booked twice on Booking.com? Or do you get a booking from booking.com and from another platform?

More information is better so we can help :-)

1 year ago
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Stringybarkhills

I am also needing to know the answer to this question, we have 2 rooms to choose from and twice now people have been able to book the same rooms to stay in and have had the bookings confirmed by bookings.com. When I check on the calendar there seems to be very few of the bookings showing up, which would therefore allow someone else to book the room. Once a room is booked is it not automatically marked as "booked" on the calendar, June

1 year ago
1
Kittykat

Ive been having the same issue as well. I only have 1 listing- a studio unit. April 26-28 has already been booked on booking.com last August..Today the same dates has been booked again. Booking and Agoda are partners and calendar is supposed to sync but booked& blocked dates in booking.com are still being booked via agoda and vice versa. Worst part is they still charge commission for the said dates even though exceptions apply.

1 year ago
8
Leandri Klopper

Hey everyone,

Oh boy. Okay, so this sounds like a technical issue.

My only suggestion is to phone a friend at Booking.com to ask them if they are experiencing technical issues.

Stringybarkhills , once a booking is made on Booking.com it does get removed from your Booking.com calendar if you only have 1 room added. If however you don't have a Channel manager, and a room gets booked on whatever other platform, then you need to manually remove it from Booking.com.

Sorry wish I could be of more assistance.

1 year ago
1
Bana Kittani

Hello there, i just noticed that i have a double booking on the same property, one made in June and another in August for the same dates in Dec.

What should i do?

8 months ago