We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Good evening,
I registered 1 furnished studio and 1 furnished flat.
when I appear on booking.com I only appear once without it being defined whether it is regarding the flat  or the studio.
the price displayed is more expensive than the rate I have defined. Is the booking.com commission added to the rental price or collected on the price I have set?

 Thank you

3 Replies

Leandri Klopper

Hi there,

Thanks for posting!

Wow okay, I've never had a problem with the rate showing incorrectly. Booking.com ought not to add their commission to the price you give. The price you ask is already including the commission. Perhaps give them a call so they can check if there is maybe a problem on your page?

Secondly, the Property will be found. Your different Rooms will show when you scroll down:

Hope this helps!

2 years ago
Leandri Klopper

Hi again,

Massive pleasure, did you solve your issues?

Best of luck!

2 years ago