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1
Henriette Frigaard

Rates for 1 person

Hello, How do I correct the rate for one guest staying in the twin room? Best regards Henriette

11
BrookAve

 

Hi Henriette

 

Please elaborate more about your room setup, like are you only charging per room , or by occupancy.

 

 

Your partner profile is missing your property listing link, please add it so we can review. help us help you by doing so.

https://partner.booking.com/en-gb/henriette-frigaard

How & Why Add your Listing to your Partner Community Profile

 

Are you trying to make the room cost cheaper if its booked for one person?

 

Search for occupancy based rates . or phone BdC Support 

 

If you just want to do a partial refund for a prepaid rate on a twin room chosen by the Guest. It would be simpler to just directly :  

  • Offer credit for services for the value of the difference while they stay.
  • Offer a cashback refund on check -in etc.
  • plenty of ways to offer it on arrival in many forms.

 

If it was prepaid to BdC on your behalf i.e Paymertns by BdC , then you could try message support to alter the cost and say please partially refund this amount to the guest.

 

Extranet > Inbox > booking Messages, click See Contact options.

Topic : Reservations 

Subtopic Modification

Please do partial refund to guest of x amount for booking X, which is still valid. Due to single occupancy.

 

Kind Regards

Contact BdC- Location of Partner Only Phone number and Message methods

 

 

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