Rates for 1 person

Hello, How do I correct the rate for one guest staying in the twin room? Best regards Henriette

BrookAve

Please elaborate more about your room setup, like are you only charging per room , or by occupancy.

Your partner profile is missing your property listing link, please add it so we can review. help us help you by doing so.

https://partner.booking.com/en-gb/henriette-frigaard

How & Why Add your Listing to your Partner Community Profile

Are you trying to make the room cost cheaper if its booked for one person?

Search for occupancy based rates . or phone BdC Support

If you just want to do a partial refund for a prepaid rate on a twin room chosen by the Guest. It would be simpler to just directly :

Offer credit for services for the value of the difference while they stay.
Offer a cashback refund on check -in etc.
plenty of ways to offer it on arrival in many forms.

If it was prepaid to BdC on your behalf i.e Paymertns by BdC , then you could try message support to alter the cost and say please partially refund this amount to the guest.

Extranet > Inbox > booking Messages, click See Contact options.

Topic : Reservations

Subtopic Modification

Please do partial refund to guest of x amount for booking X, which is still valid. Due to single occupancy.

Kind Regards

Contact BdC- Location of Partner Only Phone number and Message methods