Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Rates different on extranet vs front end - and now someone wants to book



I hope someone can help me urgently.

The rates that I have set for my house and the rate that is displayed to guests is different (by 2 zeros!) and now someone wants to book / or has booked for a ridiculously low price.  This is my first enquiry on

What can I do to fix this and prevent this booking from going through at this price?


You basicly can't. You must honor confirmed bookings on as per the contract. You should take another look why the lower price was offered. Check again your rates, perhaps you have some active promotions, mobile discount, Genius perks,...