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1

Rates different on extranet vs front end - and now someone wants to book

Hi,

 

I hope someone can help me urgently.

The rates that I have set for my house and the rate that is displayed to guests is different (by 2 zeros!) and now someone wants to book / or has booked for a ridiculously low price.  This is my first enquiry on booking.com.

What can I do to fix this and prevent this booking from going through at this price?


8
pibomarco

You basicly can't. You must honor confirmed bookings on Booking.com as per the contract. You should take another look why the lower price was offered. Check again your rates, perhaps you have some active promotions, mobile discount, Genius perks,...