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Refund process


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Liz Trejo

Hi I need advice. I had set up my account. But not my banking side. To receive funds. Due to the pandemic I was forced to take in a roommate and I believed I had cancelled all. My account dates. Apparently not. Then I get an email says that a cancelled reservation hasn’t received funds. Which I never received to begin with since my bank info wasn’t even up. Anyone know what to do with this? I don’t want a traveler out of money but my business is shut down now so I am in a pickle how do I refund for something I never received?  Help!