We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Refund process

2 Replies

Liz Trejo

Hi I need advice. I had set up my account. But not my banking side. To receive funds. Due to the pandemic I was forced to take in a roommate and I believed I had cancelled all. My account dates. Apparently not. Then I get an email says that a cancelled reservation hasn’t received funds. Which I never received to begin with since my bank info wasn’t even up. Anyone know what to do with this? I don’t want a traveler out of money but my business is shut down now so I am in a pickle how do I refund for something I never received?  Help! 

4 months ago