Request a guest to make a free cancellation
I'm a new host on Booking.com in Budapest, Hungary.
I have recently received a message from the authorities that my property will be under construction in a few days. Unfortunately, I have a booking from a guest at that period of time. I have tried to contact the guest to ask for a request of free cancellation which I have already made. My request is still pending so far, but the problem is I can't reach the guests. I have just dropped him a message on Booking.com but it has been almost a day without seeing any signal of answer from my guests.
Is there any chance if I could cancel that reservation by myself? It's an emergency case and I really have no idea how to do.
Thanks for your help.