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Reservation not valid

I do not agree for a reservation for 5 people (2 adults and 3 children). It is indicated well in the conditions that we can welcome 2 children maximum in the apartment this one is too small. I sent several messages (in English and Russian) to the person and a demand(request) of free of charge cancellation by explaining why but I stay without answer from him/her. You can tell me how to cancel this reservation which does not suit to me.
In advance thank you,

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Blagoje Acho 4 years ago

Contact and explain your situation. So you say booked apartment is too small for 5 people? How did they manage to booked it. Your setting is 4 persons for that room?