Responding to Guest Review
Dear fellow partners
Very grateful for advice.
I am not sure how to respond to a guest review. (And I have read all the HELP information on the subject.)
Here is my situation:
We currently rate 9+ for COMFORT on 24 reviews received so far. We are relatively new.
Recently, we had guests whom we upgraded to a bigger and better room. They rated us 7.5 despite the upgrade.
OK. I can let this be and not pay attention to it but I like to respond to all the reviews.
I don't think it would be good form for me to question the guests' rating in my response.
At the same time, I cannot write a mere 'thank you for your review....' -type response which would kind of accept their rating.
What would you do?
Grateful for your opinions /advice