We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Retrieving guest messages

My email says I have 3 unread messages, yet I have nothing in my inbox and nothing under guest messages on booking

1 Replies


hmmm sounds like a cache issue!

Have you tried accessing the portal from a different device eg a mobile device or pc?

1 year ago