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Room on second floor

Hi, I've just joined Booking.com and I have a room which is situated on the second floor of the property. A guest with restricted movement has just booked this room - I cannot see anywhere on the listing that this room is on the second floor. How do I make sure this is shown on the listing as I do not want people with limited movement to book this room without knowing it's on the second floor? 

6 Replies

5
Isle of Wight …

In Property > Your Profile, you can add your own text about the property. This is not shown as the default text so guests may not see it unless they click something to view more details.

1 month ago
1
Gavin Jacob

Hi, thanks for your reply - I really appreciate it

30 days ago
7
fluff

There are multiple tick-boxes in the room-set up area where it asks you to specify "accessible" features/facilities. These are meant for those with physical restrictions. 

In the property set up there also areas that specify that the rooms are over X many floors and whether you have an elevator or not.

It is your responsibility to make sure these various fields are completed correctly. It is then down the to guest to be sure they choose an appropriate room. However, it would be polite to send the guest a message advising them that their booking may not be advantageous and offer a free cancellation if they so desire.

30 days ago
1
Gavin Jacob

Hi fluff, thank you for your reply. Before posting this message I checked all the details in the room set up area - all information is correct. I just find it odd that when a guest is making a booking the room information does not state which floor the room is situated, even though in the room set up area it does mention that this information can help guests decide which room to select!

30 days ago
7
fluff

For us floor specific rooms would be problematic. However, if important to you you could set up another Room Type, meaning you could have Ground Floor Room, First floor Room for example.

30 days ago
1
Gavin Jacob

Hi fluff, thanks again - I will have a look into that

30 days ago