We are new on booking with our new property and listed somewhere in feb. Booking.com sent us a message feb 20th that our location needed to be verified. Week later they blocked our property (small holiday home in our garden)
They have fixed our address before (we made an error not stating housenumber) and fixed some other request but somehow we spent our service quotum.
We have sent 4 messages, sent proof of adress, called multiple times and still the have not told us what the problem is, what we need to do for them to unblock our accomodation.
Servicedesk is simply saying: You have to wait until the verification department contacts you. This department (if it exists) does not respond at all. Also the dutch helpdesk is totally unable to help us.
In the meantime we already received guests. Our first guests were happy en rated us (always good to have happy customers) yet booking.com still does not take any action to unblock block us so we do not receive bookings nor receive our money from the bookings. Does anybody have had a equal experience and know how to move booking.com into helping their partners and or know the magic trick to get service from them? The product is awesome and I really would like to use their services but currently we feel totally ignored..