We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Syncing calendars

Hi Everyone,

We have our flat on AirBnb and have just joined booking.com but I’m finding it a real struggle so I would appreciate some advice.

ive synced my calendars on both portals, but using the pulse app it does not show any of my air bnb bookings. Using Extranet it shows some of my bookings but not the most recent ones.

I’ve searched this help section for a long time and can not find any way of contacting booking.com? I’ve sent them an email a few days ago to which they didn’t reply. It says you can contact them through your inbox but that does not seem to be available in my inbox. And I cannot find any phone number.

hopefully there is a simple solution and booking.com can be easily contacted when problems such as these arrise.  

we have had our first booking today from booking.com, on a date that is already booked by AirBnb

Thanks in advance for your help

1 Replies



Hi charlotte smith


  1. calendar sync - simply it will not work that way ,without manual intervention. You need a channel manager  
  2. contact via guide below



Kind regards


Extranet - Location of Partner Only Phone number and Message methods

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