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Termination Notice Accommodation Agreement

I've added 2 apartments to booking.com (id 4610015 in Val Thorens and id 4379376 in La Plagne). 

Today, I've received two notices without any further information. Booking has terminated the accommodation agreement with immediate effect because of a material breach of contract - article 7.4 (ii) the Accommodation post incorrect or misleading Accommodation information on the Extranet.

I don't understand this letter. I carefully described both apartments. On other sites, I have very good reviews for both apartments.

I've written booking.com to gain additional info, but they don't reply.

I even have 2 bookings for La Plagne. I don't know what will happen to these bookings. Will the clients be able to enter the apartment? Will I see my money?

What should I do?

Ivan

 

8 Replies

7
Aaltje B.

That sounds strange.

Please continue to contact. it looks like a misunderstanding.

Contact via the home page, inbox via login to Extranet.

Wishing you the best!

Greetings,

Aaltje B. host like you.

4 months ago
1
Booking

I have my contract terminated in January and so far I haven't had a proper explanation despite all my attempts to contact booking.com. It is very frustrating to be accused of fraud but not having it explained.

4 months ago
1
Ivan

In the meantime, I've received several calls of booking.com and we've sorted it out. There first communication wasn't top, but after a couple of days we were able to discuss on phone and booking.com was able to verify my apartments.

4 months ago
7
Aaltje B.

Great Ivan, so that means all is sorted now?

You have been determined to sort it all out, so thank you for your persistence.

Sometimes it takes a bit of that if you want a good outcome.

Hope all is better from now on.

Wishing you a great season!

Greetings,

Aaltje B. from New Zealand.

4 months ago
1
Ivan

Tx. I'm sure this will be a good start. We have 2 wonderful apartments in the French Alps.

4 months ago
7
Aaltje B.

Oh nice Ivan.

Can you send some photo's to the forum, please?

i am sure you will get great responses!

Cheery

Aaltje B.

4 months ago
1
Cherrytreereso…

We have the similar problem of getting termination notice accomodation agreement in light of discovering fraudulent activity , where as we done nothing at all nor is their any information on it. Infact there are only fraudulent bookings happening for our property on which is a no show always.

Reported this on call and message to booking.com team , but they say that mail was sent by relevant team. Our property is closed for booking now , How do we sort this out , please help.

Rashid

Cherrytree Resort Dhara , Harwan Srinagar

2 months ago
1
Ivan

After a couple of days Booking.com contacted me and we've sorted it out. We had to organize a Facetime call when we were in the apartment so the Booking team was able to view the apartment directly. It took about 3 weeks and then everything was back online.

2 months ago