We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Is there a sandbox mode or a way to test out a booking while live?

My property is already live, is there a way to test out as a guest and make all the bookings? I would like to see how the guest makes a booking at my property and to test out all the automatic scheduled emails and credit card charges.

Otherwise do you just book a room normally with an actual booking.com account and real credit card details?

Do you guys normally do this?

1 Replies


You could change the room price for a euro and do a test run that way,( might send a note to booking.com letting them know what you did ) or if booking.com does not handle your payment, you can remove the credit card option/change cancellation policy to allow any cancellation and quickly do a dummy run that way. But once booked make sure to change back everything. Maybe get a friend or partner to do it as your own email is probably used with booking.com

2 years ago