two reservations on the same dates - how to avoid it
hi, i am very new to booking.com. i started using the platform to feature my listing. I got reservations - two - on the same dates, so double booking. and i dont understand how it happened and how to avoid it. i dont have a tag with availability&rates in extranet. and under Inbox i dont see any options to contact booking.com team for help as shown on QA page.
i sent messages to the guests asking to cancel reservation from their side. i hope they read and do as it will be a disaster. and i dont know how the problem happened and what to do to correct it.