We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Two users and wrong description

Hi I have two issues which I cant fix:

1. It seems  I have the wrong description of the property - its about restaurant .- I dont have one at the property, and I dont have any idea how the reataurant even came in description. I updated Facilities & Services, but still no changes...

2. I enteres one use and finish registration, but also have one user before where I didnt finished registration.  Both have same emails it seems, so I receive anoying emails to finished registration...

Help please... Thank you


2 Replies

Community Admin

Hello Vilana! Thank you for your post in the Community! With regards to your description, you need to wait at least 48 hours before the changes you have made are reflected to your description. In case they do not show after 48 hours you need to contact us via the "Inbox" in your Extranet. With regards to the multiple registrations, you need again to contacts us via the Inbox in order to properly investigate and deactivate a duplicate registration on your behalf. I hope the information is helpful for you! Best of luck! 

8 months ago

Thank you


What about two accounts 1. completed and OK, second want to delete - they hvae the same email...



8 months ago