Vandalism and theft from a fake booking.
Has anybody else had this problem?
We are new to this platform and from the beginning this has been a chaotic experience. We were asked to take a booking after duplicate IDs had been generated for one property. As a gesture of professional courtesy, we agreed to take on a guest for one night after customer service had implored us. We were not allowed to take deposits unless it is cash on arrival, which I think is a mistake as it should be taken with the reservation to protect the host.
It turned out the guest name and numbers were fake (unlike Airbnb where proper security measures are taken). However, they managed to stab our brand new sofa, steal our Smart TV, steal our Bosch cooker knobs, and spray our brand new carpets with a fire extinguisher during a drug fueled orgy. Booking.com expects me to take the hit on my insurance premiums for their negligence.
Is this fair and shouldn't we partners expect better?
Wow
Sorry to hear.
BdC need to stop playing catch up and just do it
This just happened to us last weekend - and it doesn't look like BDC have made any changes to help prevent this from happening :(
I'm dealing with a theft incident took place by the guest (filed a police report) and this is what Booking.com sent me. And I am speechless by their response, how stupid this can be : (
Customer Service
Dear partner, We are sorry to hear you had issues with ***** ***** (booking **********). Although Booking.com is not responsible for possible damages caused by guests, we want to make sure we register and address this issue properly. We've already contacted the guest and requested the payment of the required penalty. Please make sure to arrange the payment details with the guest directly. If you have not set a security deposit yet, you can do so on your extranet. This could cover occasional damages by guests and safeguard your business. For assistance, please contact our partner support team.
If you have any questions, we are always here.
--
Jonathan V.
Booking.com Customer Service Team
That's exactly (word for word) that Booking.com sent us. After I had told them the guest stole literally EVERYTHING in our home. Absolutely garbage response by a completely stupid customer service agent who clearly has no understanding of English 🤦
Has anyone received money from Booking.com for guest miss-conduct specially when guest refuses to pay or steal?