Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1
Answered

Verifiy location

Dear, We've never received the letter for the location verification this summer.

Now I would like to open our accomodation for this week, but unfortunately that status of my accommodation is 'closed'. I think this is because I haven't verify my location yet. Could you unblock this and open my accomodation for this week please?

 

Kind regards.

 

Aurélie Landrieu 


11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi Aurélie

 

Due to the nature of the question  on Location Verification, we [partners] cannot assist.

 

There is no call back service. You must request an alternative method if its more than 5 weeks since .

 

You must phone BdC Partner Support, as per the visual guide below or the short version here:

 

 

In the extranet, go to the ‘Inbox’ tab.

Select ‘Booking.com messages’.

Click on ‘See Contact Options’

Select :Account

Select  Other,

Click  See All contact options,

Click  CALL, phone number is revealed

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

11
BrookAve

On topic of opening this week, in general you should be already able to do so.

 

Please digest my articles and check your calendar is correctly setup.

 

PS: you should check if your listing is live by :

  1. Extranet , top right circle menus, 
  2. 2nd circle menu, click View MyListing.
  3. you should also copy that url minus everything after the .html and put it in your profile . see guide below.
  4. Now visit that link to see if any message banner preventing guests searching and booking

 

B.
Account Adviso…

Hello!

As Brook mentions, please give Booking.com Partner Support a call. 

Here's a link for further reading.

Cheers!