VERIFY WITH PROPERTY OWNER BEFORE DOWNGRADING RATING
Hi there :)
Have you thought of appealing to Booking.com to include in their policy and procedure to verify with us the comments and ratings provided by the guests before factoring them outright in our ratings?
I noticed that our ratings immediately changed without giving us some time to hear our explanation. I was surprised to find out in a matter of minutes after the guest posted her rating, our property's rating had been lowered by 5 points.
Your 5-cent take away is worth a million to me :)