We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Verifycation time on booking.com


I'm new to booking. 

I can see my property and even getting reservetion via e-mail. The problem is that I can't see my reservation in extranet (it looks like I don't have any) and cand respond to people that have contacted me. 


Am I still beeing checked out? It has already been 5 days. And also, all my updates are not visible on the booking ( I added some new pictures, parking, and other) ... Is that because we have not been confirmed by booking yet?


How long does it usually take to be veryfied by booking.com?


Thank you

1 Replies


You have posted this on the partner forum so it is very difficult for us to tell exactly what the problem is for you as it could be a variety of different things.  To get in contact with the booking.com help team you need to message them using Inbox on Extranet or give them a call.

6 months ago