Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
All you need to know to succeed as a Booking.com partner.
Looking for expert advice on making the right decisions for your property? Explore our solutions designed to help you achieve your ambitions.
Find out how to get set up, and read about our services and features.
want to delete property
I want to delete property from list
Good morning Fiona,
How are you.
First you should block availability , using open/close rooms then contact BdC to if its perm not temp close.
How can I remove a property or end my partnership with Booking.com?
If you are closing your property temporarily:
If you want to only temporarily take your listing off of Booking.com, we recommend that you simply close your availability for the time you require by following the steps outlined in this article.
Things you must know and understand before removing a property definitively and terminating your contract:
Once the contract termination process is started, it cannot be stopped.
For you to be able to terminate your contract with Booking.com, it is necessary that you first honour any outstanding reservations, as well as pay any outstanding invoices.
In cases when you are not able to honour any outstanding reservations, you will be required to cover the costs of relocation for guests.
If you still want to remove your property from Booking.com you can follow these steps:
We’d be very sorry to lose you as a partner, but if you’d like to end your partnership with us, you can request contract termination by following these steps:
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘Compose new message’.
4) Select the ‘Account’ topic.
5) Select the ‘Terminate contract’ subtopic, and complete the process by answering all questions.
Note: This contract termination process is designed to expedite your request, and is much faster than asking to have your property removed from Booking.com by our customer support department.
Once you perform these steps, within 14 days and/or after any pending reservations have been honoured and any outstanding invoices have been paid, your agreement with Booking.com BV will end. You will also receive an official “Termination Notification Letter” from Booking.com BV.
If you want to remove your property from Booking.com and end your contract, but you do not see the above functionalities in your extranet, follow these guidelines:
1) Please contact customer support via the ‘Inbox’ tab, with ‘Account’ as the topic.
2) In this scenario, you will also have to close all of your rooms for future dates, so you won’t receive any new reservations. You can do so under your ‘Calendar’ or ‘Rates & Availability’ tab in the extranet.
See below for options:
If you have an urgent question, you can call the dedicated phone number* found in your extranet ‘Inbox’ tab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.
Got a specific financial question?
Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.