We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Why is my property not visible when I search Booking.com?

The calendar shows the property as available, it shows rates, but when I search for it as a potential guest, there’s no sign that we even exist!!!  How can this be resolved? 

2 Replies

Account Adviso…

Hi Caroline,

Restrictions include but limited to:

  • Minimum Length of Stay
  • Maximum Length of Stay
  • Minimum Advance Reservation
  • Maximum Advance Reservation

To understand these restrictions, please check out this link.


16 days ago