We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

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1

Wrong location on the map

Hello,

 

Booking put my properties under the wrong location on the map. 9km away from my real place. 

Could you adjust it, please? Place my property in Retkinia, please? Here is the location

https://www.google.com/maps/place/aleja+Wyszy%C5%84skiego+53,+90-001+%C5%81%C3%B3d%C5%BA,+Poland/@51.7460869,19.3890069,17z/data=!3m1!4b1!4m5!3m4!1s0x471a35659d0f394f:0xc95e7015a76eef10!8m2!3d51.7460869!4d19.3911956

I got one cancellation because of the wrong address - Will write more about in my next message.

 

 

10 Replies
266 Views

8
fluff

When you write to BDC, include a screen shot of Google maps, not only with your location accurately shown but also with the Longitude & Latitude showing. They will then happily adjust your map spot.

1 year ago
8
Leandri Klopper

Ah fluff , how amazing you are! Thanks, now I also know. :-D For interest sake.. did this happen to you and that's how you know or did you get this information through Booking.com/forum/friend?

1 year ago
1
Arekokrasa7

My client told me and he cancelled the reservation. Thank you for ALL for your support.

1 year ago
8
fluff

@ Leandri Klopper

Sort of! Same case of wrong map spot on BDC, I just decided it would an irrefutable proof of location and it did the trick.

1 year ago
10
M Adamopoulou

I also had similar problem with my location. Once I send my coordinates to BDC the problem was solved immediately.
Cheers...

1 year ago
1
Llakovsky

I sent them an email with a screen shot of Google maps and they refused to change the location and in fact the 4 or 5 hotels in our area are all listed in the wrong location... What to do now?

1 year ago
7
Katerinka12

What exactly did they answer you? Can you make screenshot?

1 year ago
1
Llakovsky

I re read the email and they say if I send a rates or utility bill they will reconsider... Will keep you posted. Thanks for your quick assistance.

1 year ago