Hi to all,
I just recently joined Booking.com and listed my space (11th May 2018 1:00AM). I made an error in pricing. I wanted to have 98% pricing for single occupancy so that the guest can get 2% discount from the based price. Because I was making my profile so late at night, I guess I misunderstood the question. So instead of indicating 2%, I typed in 98%.
My dilemma is, someone has booked it for 3 days (12th May 2018 11:11AM) and the guest is charged for only 2% of the based price. I tried to contact the guest but he hasn't replied yet. Also, I couldn't find a way to contact Booking.com.
Appreciate all the help.