Reminder this is partners only not a line to BdC support.
Right time to demystify the misinformation.
1. No one in BdC overbooked you.
2. As per the sign ip and How It Works, you agreed to auto confirm reservations.
3. You are responsible for your calendar beingbup to date.
4. Availability is based on your calendar. So if you use other OTAs, and are not manually blocking dates on each side, nor using a channel manager to do it , its entirely your own fault. Thats just how it is.
On rare occasion 1:1000 there may be a system glitch that caused it.
5. When overbooked simply open it and cancel the reservation yourself.
Message the guest , explain overbooked, system shouldnt have allowed it or COVID19 local restrictions prevent you from hosting. etc
Be smart about which excuse you use, and dont over do it, no waffle or padding.
When you message the guest finish off by saying , once you initiate the cancelation they will receive notification to acknowledge via a confirm link in the message. And that their prepayment (if any) will then be auto processed for full refund by Booking.com, only once they take that action.
Of course if you can offer some detail on next availability, if any. and offer to confirm dates they may send on.
On the reservation details page on right pane bottom , click Request Cancel , choose option 2, and wait for guest to confirm the notification by clicking the action in it.
I recently joined this site, in mid-july, but I cannot find a way to pay the invoice using the app. Is there an email I can write to regarding this issue?
Hi, For the last few months, I could not contact booking.com with any mobile phone : the bip option doesn't wok (press 1 or 2 ou 3...). I Tried with an Iphone
Hi bob,
Since this is only a Partner Community, you have to resend your message request through your Extranet inbox directly to BDC.
OK...thanks
Hi Bob
Reminder this is partners only not a line to BdC support.
Right time to demystify the misinformation.
1. No one in BdC overbooked you.
2. As per the sign ip and How It Works, you agreed to auto confirm reservations.
3. You are responsible for your calendar beingbup to date.
4. Availability is based on your calendar. So if you use other OTAs, and are not manually blocking dates on each side, nor using a channel manager to do it , its entirely your own fault. Thats just how it is.
On rare occasion 1:1000 there may be a system glitch that caused it.
5. When overbooked simply open it and cancel the reservation yourself.
Kind Regards,
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Should you need to temp suspend new bookings for a period of time longer than say a month, you can use the snooze feature under Property > details.
For shorter or multiple date ranges simply use the bulk edit and set all room type status to CLOSED.
Kind Regards