We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

you have double booked me call ***

call me *** I need to stop you from booking

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4 Replies
32 Views

10
M Adamopoulou

Hi bob,

Since this is only a Partner Community, you have to resend your message request through your Extranet inbox directly to BDC.

28 days ago
10
BrookAve

 

Hi Bob

 

Reminder this is partners only not a line to BdC support.

Right time to demystify the misinformation. 

 

1. No one in BdC overbooked you.

 

2. As per the sign ip and How It Works, you agreed to auto confirm reservations. 

 

3. You are responsible for your calendar beingbup to date.

 

4. Availability is based on your calendar.  So if you use other OTAs, and are not manually blocking dates on each side, nor using a channel manager to do it , its entirely your own fault.  Thats just how it is.

 

On rare occasion 1:1000 there may be a system glitch that caused it. 


5. When overbooked simply open it and cancel the reservation yourself.

 

 

  1. Message the guest , explain overbooked, system shouldnt have allowed it or COVID19 local restrictions prevent you from hosting. etc    
  2. Be smart about which excuse you use, and dont over do it, no waffle or padding.    
  3. When you message the guest finish off by saying , once you initiate the cancelation they will receive notification to acknowledge via a confirm link in the message. And that their prepayment (if any) will then be auto processed for full refund by Booking.com, only once they take that action.    
  4. Of course if you can offer some detail on next availability, if any. and offer to confirm dates they may send on.  
  5. On the reservation details page on right pane bottom , click Request Cancel , choose option 2, and wait for guest to confirm the notification by clicking the action in it.

 

 


 


Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

+1
28 days ago
10
BrookAve

Should you need to temp suspend new bookings for a period of time longer than say a month, you can use the snooze feature under Property > details.

 

For shorter or multiple date ranges simply use the bulk edit  and set all room type status to CLOSED.

 

Kind Regards

+1
28 days ago