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Problems with booking

Hi everyone, we are the owners of a flat in France, we are trying to rent it by booking but they stop to accept ours reservations because they tell us they need to check out our address by post mail.
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Can't receive location code

I do not stay in the same town where my letting accommodation is nor does the complex receive mail to the location. How else can I get the code that is needed to confirm the location and that I

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