New to Booking.com
Get to know new partners and seek advice to set your property up for success.
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1
Host cancellation of last-minute booking
I am unable to accommodate a last-minute customer as I have already allowed late check-out of the current customer. How does the cancelled customer get a refund? How does the host reject an
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1
I need an information regarding how can i pay after booking hotels and pay at property
Need a information. How can i pay from booking.com? Actually i am coming from Bangladesh. I have to show confirm booking copy to immigration. So what will be the procedure? right now i can see i have

1
UNABLE TO VIEW GUEST CONTACT NUMBER
Hi, We are unable to view guest contact. When we click on contact it show " Redacted". Please advise.
e
1
New listing stuck at "We are reviewing your property"
Hello hope all is well, Kindly advise how long it usually takes for the property to be visible for bookings on Booking.com, It's been over a week, Same status, Please assist, Thank you in advance
t
1
I need confirmation of details of an email I received last week concerning our facility see below the contents of the email
Dear partner, Unfortunately, your accommodation has been suspended from the Booking.com platform with immediate effect due to a breach of the Accommodation Agreement. The following has been detected
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1
accommodation registration
why has my property not been registered for more than two weeks, how can I call support. Thank you all very much for your help
g
1
Disabled Access
Hi, Just puuting my first property onto Booking.com. I can't find anywhere to mark the property as not suitable for disabled visitors or the elderly. Any help much appreciated. Graham.
l
1
Where can I enter my personal tax ID number for my appartment?
See question above!
m
1
Register my property in Paris
Hello, I registered my propetry to rent it uot in Paris during the Olympics. Currebtly, the law in France allows an owner of his main residence to rent out for a maximum of 120 days per year. I wouls
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1
I need cancel a reservation
The property is no active but a get reservation I need cancel this reservation