Profile picture for user d

Adding Bank details

Why doesnt the "add bank account work?????

Profile picture for user m
M Adamopoulou 3 years ago

Dear Dave welcome to the Partner Community.

Since this is only a Partner Community I think it’s better you call your BDC local office or send a message request through your Extranet inbox .

Wish you well.

BrookAve 3 years ago

Hi Dave, 


Can you instead be succinct and concise as to what is not working when you try. As that vague statement doesn't help.


The fields on the form you fill in do validation as with most online forms.


For example

Dont try to add whitespaces into the IBAN. Unless it tells you to dont , and make such no trailing white spaces either.

At the end of the day it's going to be user error. 


Kind regards


Profile picture for user Community Admin c
Community Admin 3 years ago

Dear Dave Collier! Thanks for posting in the Community!

If the button "Add bank details" doesn't work, it can happen if your property contact details were recently updated. You will need to wait 24h for the button to be active again.

If that is not the case, please tell us more details on what exactly doesn't work and which error message you are getting.

Best regards. 

Anita Raj 2 years ago

I am getting the same problem , the error message is the 

the transit number and institution number are not adding 

it keeps saying 

(Not an essential field.)

because of that my property are closed on

Profile picture for user d
Dave Collier 3 years ago

Hi and thanks for your time, OK I have just started  on and got on fairly well until I try to add my band details.

I am in Thailand, the 'add new banking details' comes up and I have all my details and when I add my account number and name of account holder then click add details, a semi window says add your 3 digit branch code and 4 digit area code but does not allow anywhere to add these codes, I have tried putting them after account number and before acc number but does not work, I as yet have not received my confirm address letter from and not had a booing yet - the first arrives tomorrow. 

Profile picture for user Community Admin c
Community Admin 3 years ago

Hi Dave Collier!

Usually branch and area codes are added before the account number (for example here in The Netherlands we would have something like AA11-BBB-111111111, try not to use spacing between digits). You can see these details in your online banking or contact your bank for more details. 

Best regards!

Anita Raj 2 years ago

i ahve tried everything .

it just doesnt work. 

Mahdia tunis 2 years ago

I'm from tunisia i have a prob ! 

I can't found the 'add banking details' so i can't add my iban to receive prepaiement and in the result i have many reservations no serious ! They cancel at the last minute and i lost other reservation every time 

How can i do to add my banking details plz ? 

Profile picture for user w
Winston Wiggill 7 months ago

I'm from South Africa, I'm having the same problem. Only on the platform