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Answering guests before they make a reservation

I'd love to know if I can chat with guests before they book. Some are asking questions before booking and I can't find where to answer them. Also, when do we find out the name of the guest? Can we review the guest themselves before agreeing to the booking? Thank you 


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Vladislav Sokolov 1 year ago

Hello Belle!

Yes, 2 years ago Booking allowed visitors to ask questions. You will find them in your Extranet → «Inbox» → «Questions».

 

No, unfortunately, we may not decide if we accept guest or not. We are hotels after all... We are open for everyone.

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Gregory King 1 year ago

Interesting general response. I have a similar problem. We are a home stay and not always present at the propoerty. We have already experienced a guest trying to book at 3pm and arriving at 4pm.  We need a notice  period prior to booking. How to manage??  

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Laura 5 months ago

I have guests asking many questions when they send a booking request on non-refundable option and see no way to answer, other than accept the booking. Surely it would make them feel better to speak with the host property first regarding checkin/out etc. before they confirm a non-refundable option? 


Any help would be greatly appreciated and TIA




 

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Carlos De Andrade 4 months ago

Same question here!!. I can't believe there is no option anywhere to reply to guests BEFORE we accept/reject the booking? 

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Enkelejda Male 3 months ago

 I would like to book to Milan,Italy recently and I just noticed  there are a lot of properties that you can not book directly but needs reply from structure owner. SO it is applied. I can not find how to do it for my property. Where is the tool to do that? 

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Gregory King 3 months ago

If I understand your question correctly. I was advised to do this to set a min period prior to arrival/makig the booking.

 

Rate Plan - then choose which plan "Standard" "Non-refundable" "Weekly" 

Then click Edit;

Click Bookable Edit and change Set number of days before check in. 

Save

 

Hope that helps.

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Enkelejda Male 3 months ago

Im not hotel but apartment  Actually i need before they book to ask me . Im proving this with my booking in Italy- the owner will reply me if I can book certain dates