d
1

A big problem with the registration process, and an issue with the calendar

I have a big problem with the registratition and the whole process of getting booked. By me it is 99 percent registration process  done and it says to me that WE ARE ALMOST THERE but the property is shown on booking, and the people are booking days which by other ways I already found guests, but can't  go to my calendar of the property to check the vacancy date and do any cancelations. The problem is with the people is calling me that they have already booked and I have no kind of evidence and avability to see who, when has already booked . For example I had no chance to see that for today we were booked on  booking and some person wanted to come at 14.00 but we already have guests who are not booked through booking and it is a stupid kind of thing and we are ashamed that these kind of stuff are happening. And it is not our fault, we cannot enter our calendar and do ANYTHING AT ALL. So we are hoping to solve this biggg issue as soon as possible.


b
11
BrookAve 1 year ago

 

see #4 public list pick any phone number

 

 



 no one here but us leprechauns,  contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method # 4 Public Phone List 

 

Click on my name for more guides


C1

 

 

 

C2

a
1
Alexandria Med… 1 year ago

really that's not good at all since yesterday i can't get hold with anyone from Booking.com

If in now I'm in hold since 9:40 AM and time now is 11:05 AM we don't know what to say!!!?

 

since yesterday i was unable to get hold with anyone from booking.com and yesterday i was in hold listen to music more than one hour and this morning several times and if in now when I’m writing to you

In the time we need to talk to someone witch contact number we have to dial because the numbers we diald all of them out of service accept this numbers

0800 000 0459    this numbers no one answer at all and keep me in hold for hours

0800 000 0457   This number not allowed to call because this only if you have reservation number and pin no only

Any way the problem is

We open anther Suites called Raafat Suites in Mamourah in Alexandria Egypt

We add it to booking.com yesterday and the hotel ID no is: 8941020

  1. the contact number we should have is: +20 128 934 4441 we don't know maybe we put it wrong and we can't access to the extranet at all for the 

       RAAFAT SUITES IN MAMOURAH -ALEXANDRIA _ EGYPT

If we try to go to the extranet they ask to send a message to the wrong number and we don't know what to do.

About the Suites type we need someone to helping us because there's something is wrong before someone will make a reservation and book it.

Please we need someone called us from booking.com ASAP regarding the new hotel add to booking.com

you can contact us at 

+203 555 8339

+20122 344 4477

+20111 301 8117

+20128 934 4441

Thank you so much and waiting for your call ASAP but remeber from 13 noon to 13:00 PM is a prayer time

Thank you

b
11
BrookAve 1 year ago

 

@Didem - Community Manager @Communities Team
 

  • looks like some of the phone numbers on the world wide list are stale 
  • also i myself noticed a change when the partner number is dialled and you press #1 for reservation issues, it still asks for PIN, 
    • so the work around for partners is to just enter the reservation number instead followed by # and it eventually goes through after it moans (the IVR moans )
  • @Alex, you are not limited to just one phone number ring  the next nearest location or a location with similar language used.