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DOMENICA LIGORIO
urgent

Booking change request, not delivered to guest

Hi everybody

I'm quite new here in Booking.

A guest asked me to move her reservation dates. I sent her a change request which she hasn't received.

The change request button is now turned off.

What am I supposed to do?

Thanks

 

Nicola

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BrookAve 2 years ago

 

When that is not an option you simply message or phone Partner Support to do it.

 

 

contact partner support

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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DOMENICA LIGORIO 2 years ago

Thanks a lot. However, it tells me that they will reply within 2 days, which for my issue is an eternity.

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