Booking.com Cancelation policy
My property was recently set up to go live on booking.com.
I did not know the default available calendar is until December 2022.
One of the guest has booked a stay for October 2022 (more than 13 months from today).
I'm not comfortable to honor the booking for more than 1 year in advance.
I notice of the mistake and informed guest that I will cancel this booking.
I have contacted Booking.com immediately after received this booking to request for a cancelation.
One of the CSR has informed me she will re-route the guest stay and I must pay for any different amount of the new place compared to my place.
I do not think this is fair for me due to the following reasons:
- The property is new to the market. It properly have some details that I missed and not set it up completely.
- I have notified the cancelation immediately.
- Guests still have 13 months to look for another place. It does not like they can't stay any where else if I cancel this booking.
- Why do I have to pay for the amount different of the new place. Does it mean guests can go to find a 5 stars Hotel, a bigger house to stay and bill us the different???
If this is Booking.com's policy, I want to request to de-list my property. I feel like Booking.com is only friendly to their customer but not to the Hots.
I rather to list my property on Airbnb or VRBO where I do have at least 3 free times to cancel a reservation.
Thank you for you time.
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