Booking.com Cancelation policy

Dear booking.com

My property was recently set up to go live on booking.com.

I did not know the default available calendar is until December 2022.

One of the guest has booked a stay for October 2022 (more than 13 months from today).

I'm not comfortable to honor the booking for more than 1 year in advance.

I notice of the mistake and informed guest that I will cancel this booking.

I have contacted Booking.com immediately after received this booking to request for a cancelation.

One of the CSR has informed me she will re-route the guest stay and I must pay for any different amount of the new place compared to my place.

I do not think this is fair for me due to the following reasons:

- The property is new to the market. It properly have some details that I missed and not set it up completely.

- I have notified the cancelation immediately.

- Guests still have 13 months to look for another place. It does not like they can't stay any where else if I cancel this booking.

- Why do I have to pay for the amount different of the new place. Does it mean guests can go to find a 5 stars Hotel, a bigger house to stay and bill us the different???


If this is Booking.com's policy, I want to request to de-list my property. I feel like Booking.com is only friendly to their customer but not to the Hots.

I rather to list my property on Airbnb or VRBO where I do have at least 3 free times to cancel a reservation.

Thank you for you time.







BrookAve 2 years ago


  1. In the extranet, first close all room types,
  2. go to the ‘Inbox’ tab.
  3. Select ‘Booking.com messages’.
  4. Right Pane - Click on ‘See Contact Options’
  5. Choose Account
  6. Now choose TERMINATE


 contact partner support, see below 3 methods


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox