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Cancellation policy
On all my rate plans I indicated as cancellation policy 'non-refundable', but on the booking site the proporty always shows up as 'FREE cancellation'. What do I need to do to have this changed.
Hello!
can you check these settings:
1. on the portal go to calendar and check that on the range of dates the non refundable checkbox is clicked
2. on the portal go to propert > properties > check the settings for the "Cancellation and Prepayment Policies"
let us know how you get on.
Thank you for your reply.
Indeed, on the calendar I had to check the 'non-refundable' box. It's fine now.