Cancellation policy

On all my rate plans I indicated as cancellation policy 'non-refundable', but on the booking site the proporty always shows up as 'FREE cancellation'.  What do I need to do to have this changed.


Profile picture for the user j
jaybeegee 3 years ago


can you check these settings:

1. on the portal go to calendar and check that on the range of dates the non refundable checkbox is clicked

2. on the portal go to propert > properties > check the settings for the "Cancellation and Prepayment Policies"

let us know how you get on.

Vivenda Summertime 3 years ago

Thank you for your reply. 

Indeed, on the calendar I had to check the 'non-refundable' box.  It's fine now.