I've had to cancel a booking due to a guest wishing to extend their booking for another night because they were only flying out the day after. Thus, am I responsible to reimburse the client that I had to cancel or will this be done automatically by booking.com?
I can not find any answer onsite or google.
you have only shared half the info.
You cant refund a guest directly if you did not take direct payment .
so that should tell you who needs to do what.
but if you do not have the guest prepaying you nor BdC when they make the reservation, then there is nothing to refund at all
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