Charging a virtual credit card


I’m new to booking.com and have to charge a virtual credit card. But I have tried a few time and the card is declined. 
How can I get my payment please? 
thanks, Sue 

BrookAve 2 years ago


Hi Sue


What payment service provider are you using  and how are you trying to do it?


is it a VCC issued by BdC?

Temporary changes for virtual credit card activation date (VCC)


How can I join Payments by Booking.com?

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox