Cleaning fee

Hello everyone,

I have a bit of a strange situation here with the extra fee. I have set up the cleaning fee/stay. Some of the reservation includes cleaning fee some of them does not. 

How does it possible? We found the booking platform to be so complicated.




BrookAve 2 years ago


Hi George


If you have Policies > Additional Fees / Cleaning Fee Per Stay set, then it will be applied at checkout.

And viewable on search results when Guest hovers over the price for breakdown.


Go to your listing - Top right - click View My Listing, do a test search and then hover over a rate room, to see the break down and should see the cleaning fee**


** note by including cleaning fee in this way means you will never receive the cleaning fee in full, as it is added to the commissionable total.


I know that sucks but thats how it is.


Reminder you cannot post actions requests or any action request on here.



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