I have a bit of a strange situation here with the extra fee. I have set up the cleaning fee/stay. Some of the reservation includes cleaning fee some of them does not.
How does it possible? We found the booking platform to be so complicated.
If you have Policies > Additional Fees / Cleaning Fee Per Stay set, then it will be applied at checkout.
And viewable on search results when Guest hovers over the price for breakdown.
Go to your listing - Top right - click View My Listing, do a test search and then hover over a rate room, to see the break down and should see the cleaning fee**
** note by including cleaning fee in this way means you will never receive the cleaning fee in full, as it is added to the commissionable total.
I know that sucks but thats how it is.
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