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Irina Hyman

Code that was sent by mail to my property.I do not live there and there is no post service in Sosúa.What do we do?

I do not live in Dominican Republic,I live inUS.So,there is no use of mailing a code there-I will never receive it.Plus,there is no post service in Dominican Republic,only UPS or FEDEX.What has to be done about it?

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Bandara Hotels… 4 years ago

I am sorry but I do not quiet understand your situation. Why Booking.com will send post to you anyway?

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Irina Hyman 4 years ago

It was written in e-mail from Booking.com.They told me that for some kind of verification of my property they will mail me some code and I will receive it at 31 of October

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Aristides Garcia 3 years ago

Hi, I have the same problem with a property in Montecristi, DR.

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Bandara Hotels… 4 years ago

I never experience about this. May be you better to call Booking.com

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Alain Misson 3 years ago

same problem in Panama-- I told them ten timesthere is no postal service in Panama --they said the Panama people would call me to verify property -- no one called. 

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Alain Misson 3 years ago

they don't understand that countries don't have postal services-- just dumb.

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Alain Misson 3 years ago

how can they expand in to third world country when they don't have competent people who follow up and when people who work for them in Europe don't know about the third world and their lack of services. 

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Alain Misson 3 years ago

And they don't have any way to receive a message to tell them about how inadaquate  their system is for the third world

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Community Admin 3 years ago

Dear Alain Misson! Thanks for posting in the Community!

 

Here at Booking.com we are dedicated to being a safe platform for both customers and partners, so we need to confirm the location of the accommodations.

For the countries that do not have a postal service we provide alternative verification methods. If you contact our Customer Service department, they will reach out to the relevant team.

Please, note there is a waiting time for a verification.

 

If you would like to share your feedback, there are few ways you can do so:

- send an email to customer.service@booking.com

- send an email via your Extranet Inbox

- use "Share your feedback" button on the bottom of your Extranet Page.

 

Best regards!

 

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