I have a guest who booked for 20 night and has stayed 5 nights. Howdo you deal with these situations as commission is charged onthe first booking days.

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pibomarco 4 years ago

Contact Booking.com and tell them the guest has stayed only 5 nights so that they make a modifciation. You can also "dispute" the commission amount for each booking in the end of each month under the finance I think. 

I would charge the guest at least the total commission amount and one extra night. Well, depends how booked my place would be and based on other factors..