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Confirm location

Dear team,

Hope you are keeping well there,

We are a new property in Vietnam and struggling with verify our location. it show there will be a letter to be sent over to our property to verify it, however it has been 4 days since we send the request but there is no letter receive. Due to we do not have properly Zip Code in Vietnam, i am really concern that we will never receive the letter. Could we do some thing like proof verification as bill of water or electricity? Thank you and hear more from you. 


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Evana - Commun… 1 year ago

I'm sorry to hear of your troubles getting your new property verified. The available options to verify new properties differs by country, have you asked the support team for alternative options, if you are unable to receive a verification code? There is currently a backlog with the verification team, but officially requesting a verification call/video call so that you are in the queue would be beneficial. Apologies for the delays here, but the partner support team are the best point of contact to manage this.

Booking.com published a list of publicly available support numbers per country on the page I have linked to below, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers listed here on the Partner Hub. - https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us